Refund Process

The platform advocates rational consumption. Please be sure to purchase the appropriate quantity of products based on your actual needs. Virtual products do not support returns after successful delivery. At the same time, during the recharge process, please carefully confirm the account you are recharging or the mobile phone number bound to the account, and thoroughly select and/or enter the recharge account/account-bound mobile number, recharge amount, and other related options. If your rights are compromised due to reasons such as entering an incorrect account/account-bound mobile number, incorrect amount, improper operation, lack of understanding, or insufficient understanding of the recharge billing method, resulting in charging the wrong account, incorrect recharge amount, wrong recharge category selection, etc., the resulting losses shall be borne by yourself. This platform will not provide compensation or indemnity. If the recharge account does not exist or recharge cannot be completed for other reasons, the amount will be refunded via the original payment method within 3-7 business days.