Shipping Issues

About Shipping

Why hasn't my order been shipped for a long time even though payment has been made?

If you encounter similar issues, you can contact our customer service through online support, and we will assist you in resolving them.

This is one of the most frequently asked questions by our customers. The reasons are generally one of the following:

1. Our customer service representatives are busy handling user order requests. Some customers' purchasing and recharge requirements can be quite complex. If several customers simultaneously make complex requests, such as in-game transactions or payment issue resolutions, there might be temporary periods where customer service appears busy. However, this process generally does not exceed 20 minutes. If, due to our customer service being busy, your situation is overlooked for more than 30 minutes, please file a complaint in the complaint section on the right side of the website. We take every request from every customer seriously. The CARDMVP overseas recharge platform has zero tolerance for neglecting customers.

2. If your order hasn't been shipped for over 30 minutes after payment, it's very likely that there is an issue with your payment that requires our review. In such cases, we typically notify you via EMAIL or contact you on your frequently used QQ to discuss the situation and work together to resolve it. So-called "payment issues" could be caused by the following reasons:

1) You entered the payer's name incorrectly on the payment platform. For example, "feng zahng", "xio wang". If this happens and you encounter a problem during payment, the payment platform might not approve your payment. This is because you cannot unfreeze your payment by presenting your identification documents if the name on the documents does not match the name on the payment platform.

2) Your payment amount is too large. For instance, if your payment exceeds your usual spending habits, such as a sudden large payment for items you don't normally buy, or if your payment country has changed, or if you make a very large purchase on your first order. In these situations, we need to contact you personally before we can ship your order. This is because the CARDMVP overseas recharge platform is responsible for the security of customer payments. Payment platforms also conduct relevant reviews of our operations. If a payment encounters a problem, for example, if a customer reports to the payment platform that a payment was made fraudulently by a hacker, the payment platform will ask us what risk control measures the CARDMVP overseas recharge platform took for that payment. Therefore, both to satisfy the payment platform's requirements and to be genuinely responsible to our customers, we need to conduct a certain level of review on suspicious payments. The CARDMVP overseas recharge platform cannot become a tool for hackers to launder proceeds, and we absolutely will not tolerate hackers harming the interests of our CARDMVP overseas recharge platform customers.

3) Your order information is incomplete or contains errors. The customer service of the CARDMVP overseas recharge platform cannot complete your order based on the purchase information you provided. In this case, our customer service will contact you and request additional information to finalize the purchase.